Privacy Policy
1. Information We Collect
When you interact with Raaz-e-Elixir, we collect information necessary to fulfill your orders and improve your experience:
Order Details: Name, shipping address, phone number, and email address for delivery.
Payment Information: For Cash on Delivery (COD), we collect contact details. For online payments, data is processed through secure, encrypted third-party gateways.
Device Data: IP address and cookies to help us understand how you use our site.
2. How We Use Your Information
We use your data strictly for:
Order Fulfillment: Processing transactions and delivering products to your doorstep.
Customer Support: Providing 24/7 WhatsApp assistance and responding to your hair and skin concerns.
Marketing: Sending you updates on new “secrets” (product launches) and 10% discount offers (only if you opt-in).
3. Data Protection & Security
Your trust is our priority.
We use SSL encryption to protect your data during checkout.
We never sell or rent your personal information to third parties.
Access to your data is limited to employees who need it to process your order or provide support.
4. Third-Party Services
We may share your information with trusted partners to operate our business:
Courier Services: To ensure fast 2–3 day shipping across Pakistan.
Analytics: To help us optimize our website performance.
5. Your Rights
You have the right to:
Access the personal data we hold about you.
Request that we correct or delete your information.
Opt-out of marketing communications at any time.
6. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our team:
WhatsApp: +923277330044
Email: info@raaz-e-elixir.com
